Terms of Service
Thank you for shopping at www.phil-am.com. We strive to provide you with high-quality products and excellent customer service. We understand that sometimes returns or refunds may be necessary, and we are here to assist you through the process.
We accept returns for eligible products within 14 days from the date of purchase/delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please contact our customer support for further clarification on specific product eligibility.
2.2 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team within the specified return period to request a return authorization.
- Provide your order details, including the order number and the reason for the return.
- Our customer support team will provide you with instructions on how to return the item(s), including the return shipping address and any applicable return shipping fees.
- Pack the item(s) securely in the original packaging or a suitable alternative.
- Ship the item(s) back to us using a trackable shipping method.
- Once we receive and inspect the returned item(s), we will notify you of the status of your return.
- If the return is approved, we will process the refund to your original method of payment within 7-10 business days.
Please note that you are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
3.1 Eligibility for Refunds
If your return is approved, you may be eligible for a refund. The refund amount will typically be the purchase price of the returned item(s), excluding any shipping or handling charges, unless otherwise specified.
3.2 Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original method of payment within 7-10 business days.
If you haven’t received your refund within the specified time frame, please check with your bank or payment provider first. If you still need assistance, please contact our customer support team for further assistance.
We currently do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item(s) separately.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable return shipping costs.
- Contact Us
If you have any questions, concerns, or need assistance with returns or refunds, please contact our customer support team at:
- Changes to the Return/Refund Policy
We reserve the right to update or modify this Return/Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Please check back periodically for updates.
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